Slotroyals Casino — Privacy Policy

1. Who we are

Slotroyals Casino (slotroyalscasinoau.com) is the online casino operator responsible for processing personal information described in this Privacy Policy. Our licence number is GLH-84097A1D04434435.

2. Information we collect

We collect information to operate the casino, verify accounts, support payments, provide games, and communicate with you. The types of information we may collect include:

• Account and identity information: name, date of birth, email address, and other details you provide during registration.
• Contact information: postal address (if provided), email, and phone number (if you choose to share it).
• KYC/verification details: information required to meet regulatory and risk controls, such as documents or data used to verify identity.
• Transaction information: deposit and withdrawal details, payment method, transaction IDs, and amounts in AUD.
• Gameplay and device information: game history, session data, IP address, device identifiers, browser type, and pages viewed.
• Communications: information you send when contacting support, including tickets, chat transcripts, and attachments.
• Marketing preferences: whether you opt in to promotional messages and what content you interact with.

Where you access Slotroyals Casino via a mobile device, we may also collect technical information about your device and app interactions to ensure games function correctly.

3. How we use your information

We use personal information for the purposes below, based on applicable law and legitimate interests:

• To provide and administer the casino services, including enabling account features and game access.
• To verify eligibility and prevent fraud, including identity checks and risk scoring.
• To process deposits, withdrawals, and account transactions, including handling payment disputes.
• To maintain responsible gambling measures, such as monitoring activity patterns and supporting account limits.
• To personalise user experience, such as remembering preferences and improving site performance.
• To communicate with you about your account, transactions, security notices, and service updates.
• To respond to enquiries and provide customer support.
• To comply with legal obligations, including record keeping and regulatory reporting.
• To prevent prohibited conduct and ensure fair play, including investigating suspicious behaviour.

4. Cookies and similar technologies

Slotroyals Casino uses cookies and similar technologies (such as pixels and local storage) to operate the website and understand how it is used. Cookies help us remember your preferences, keep sessions secure, and measure performance.

You may control cookies through your browser settings. If you disable cookies, some parts of the site may not function properly, and you may experience reduced functionality.

• Essential cookies: required for core site functions and security.
• Performance cookies: help us understand site usage and improve performance.
• Analytics and measurement cookies: used to evaluate how users interact with our pages.
• Marketing-related cookies: used to deliver relevant communications and measure campaign effectiveness, where applicable and permitted.

5. Sharing of information with third parties

We may share information with carefully selected service providers who process information on our behalf or with third parties for legitimate business and legal reasons. Examples include:

• Payment service providers to process deposits, withdrawals, and prevent payment fraud.
• Identity verification providers for KYC checks and document validation.
• Analytics and security vendors that support site performance, monitoring, and threat detection.
• Customer support providers that help us respond to your requests.
• Legal, compliance, or advisory parties when required to meet obligations or protect rights.

We do not sell your personal information in exchange for payment. Where required by law, we will describe the relevant sharing arrangements and your choices.

6. Data security

We implement reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, or alteration. These may include encryption in transit, secure authentication controls, access restrictions, and monitoring.

No method of transmission or storage is completely secure. If you believe your account is compromised, please contact us promptly using the details in the “Contact us” section below.

7. Retention of personal information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including maintaining accounts, preventing fraud, and complying with legal obligations.

Retention periods vary depending on the type of data, the nature of the relationship, and any ongoing needs such as dispute handling or regulatory requirements. After the applicable retention period, we take steps to delete, anonymise, or securely archive information.

8. Player rights and choices

Depending on where you live and applicable law, you may have rights regarding your personal information, such as:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction or objection to particular processing activities.
• Request portability of certain data, where applicable.
• Withdraw consent for marketing communications where consent is the legal basis.

To protect your account and comply with security controls, we may need to verify your identity before fulfilling requests.

9. International transfers

Because we operate an online service, your information may be processed in countries where our service providers or infrastructure are located. Data transfers may involve countries with different data protection standards than those in your location.

When international transfers occur, we use appropriate safeguards to help protect information, such as contractual terms and security controls, as required by applicable law.

10. Children’s privacy

Slotroyals Casino is intended for adults who meet the eligibility requirements described in our Terms of Use. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

11. Contact us

If you have questions about this Privacy Policy or want to exercise your rights, contact Slotroyals Casino through our support channels available on slotroyalscasinoau.com. When writing to us, include your account email address and a clear description of your request.

When contacting us, avoid sending sensitive information via unsecured channels. We will guide you on the next steps to verify your request securely.